Answer:
Sustainable Development (SD)
Explanation:
Total quality management (TQM) is a component of Sustainable Development (SD) and is a management strategy that focuses on a continuous, organization-wide effort to maintain quality customer service and satisfaction. TQM’s ultimate goal is to foster customer loyalty by delivering a level of service that will keep customers coming back again. Key focus of it is on customer-center, total employee involvement, process-centered, strategic and systematic approach.
